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FAQs

Common Questions about the Covenant Health

How can my family reach me in the hospital?

If you call the main number at any Covenant Health facility, operators will be glad to connect you to your family member's room. To reach a patient at any of our Lubbock facilities, call us at 806.725.0000.

How do I reach a particular hospital department?

Please call the main number at 806.725.0000 and ask to be connected to the department you need.

What are your visiting hours?

General visiting hours are 9 a.m. to 9 p.m. Some areas, such as the Intensive Care Unit, have restricted visiting hours; please call the main hospital number for more information.

Do you conduct classes where I can learn more about specific health care issues?

Dozens of classes are offered each year. For a current listing of classes, visit the Classes & Events section of this website.

Do you accept donations and bequests?

We appreciate any contribution you would like to make. Visit the Ways to Give section of this website or call 806.725.6089.

What insurance plans do you accept?

We accept most major insurance plans, as well as Medicare and Medicaid. Specifics regarding your coverage will be discussed when you make an appointment.

Where can I learn about employment opportunities at Covenant Health?

Visit the Careers section of this website. For nursing opportunities, call 1-800-NURSING.

What should patients bring to the hospital?

  • Clothing-Patients should wear comfortable, casual clothes while at Covenant Health. We suggest you bring a few changes of machine-washable day and night wear, including underwear, socks, shoes, bathrobe and slippers.
  • Medications-It is a good idea for you to bring your medications with you to the hospital. The nursing staff can then see exactly what type of medications and what dosages you require. If you need to stay a few days in the hospital, we will probably make a list of the medications you take and then send your own medications home with a family member. Our pharmacy will dispense the medications you need according to your physician’s orders.
  • Personal Belongings-Covenant Health is not responsible for personal items, including eyeglasses and dentures. Patients are advised to leave valuables, including jewelry, at home and not to carry a significant amount of cash.
  • Personal Care Items-Patients should bring the following items, if appropriate: toothbrush, toothpaste, shampoo, soap, soap container, hair dryer, electric shaver, hairbrush, comb, eyeglasses, contact-lens care materials and deodorant. Please bring any durable medical equipment you will need, such as a cane, wheelchair, C-Pap machine, visual aids, hearing aids and if need be, batteries.