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Section: News

Covenant Health Receives Avatar Annual Awards


Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.), a leading provider of patient, CAHPS, employee and physician surveys based in Lake Mary, Fla., recently announced its 2012 award-winning hospital partners. Acknowledging consistently high standards of patient care, Covenant Health is being awarded the following honors.

  • Exceeding Patient Expectations
  • Bronze Innovation Award
  • HCAHPS Most Improved - Large Hospital - Communications with Nurses

"Avatar award winners are leading their peers in their dedication to service excellence and performance in healthcare," said Jeff Brady, CEO and president of Avatar Solutions. "The awards signify these organizations used information gathered from their patients to improve the quality of care available at their organization."

"We are so pleased to be honored by Avatar Solutions. Our ultimate goal is to provide Christian service, clinical excellence, and to help create a healthy community, said Richard Parks, CEO and president of Covenant Health. "Awards like these help us to gauge how we are progressing toward our goals. The Avatar Solutions awards help us to realize our goals are being met and exceeded."

"Receiving news that our nurses achieved this national award for excellent and compassionate communication from our patients makes me grateful and proud because I work with finest nursing professionals you'll find anywhere," said Karen Baggerly, chief nursing officer. "Our nurses have a passion for their patients and recognition like this demonstrates that our patients are being cared for by some of the premier nurses in the nation."

Avatar Solutions' awards are meant to honor significant accomplishments in patient satisfaction and innovation in health care settings.

About the Awards

'Exceeding Patient Expectations' is awarded to the facilities whose overall score exceeds expectations for whichever patient types they are currently surveying. The 'Innovation Award' is based on the following criteria: degree of actual improvement, scope of change, degree of innovation, ability to spread idea externally and nature of barriers they had to overcome. 'Innovation Awards' are given at the gold, silver, and bronze levels. The 'HCAHPS Most Improved Award' is awarded to the facility that demonstrated the most improvement for each HCAHPS composite, in each bed size category. All hospitals who administered the HCAHPS survey for 24 consecutive months, through December of the prior year, were eligible for the award.

About Avatar Solutions

Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association's exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best. For more information, please visit

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