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Patient and Family Centered Care

At Covenant Health, we are committed to providing the best possible care. That means answering your questions, anticipating your concerns, ensuring you have all the information you need to make the best decisions for yourself and your family, and making you an active participant in your treatment.

The following is a list of ways you can participate in your care:

Before the appointment

  1. Become educated about your health insurance benefits.
  2. Research the most current treatment options related to your condition.
  3. Make a list of questions for your doctor or nurse and practice asking them.
  4. Practice telling doctors about your symptoms and how you are feeling.
  5. Keep a notebook of current medications and other relevant information to discuss with your doctor.

At the hospital

  1. Ask a nurse or doctor to answer your questions.
  2. Bring an advocate (friend or family member) who can listen, take notes and help ask questions. Tell your family when issues are too difficult for you to handle alone.
  3. Be honest with yourself and your doctor about your needs, expectations and feelings regarding your care. Be specific about what treatments you want or do not want. If you are unsure, ask for time to think over your decisions before signing consent forms.
  4. Keep communication open at all times. Make sure you have designated a family member or friend with “power of attorney” in writing in the event that you cannot communicate your wishes (see your attorney or notify your nurse if you do not have this).
  5. Ask for written discharge instructions for medications, return appointments and information for follow-up care.

Adapted from Essential Allies: Families as Advisors, courtesy of the Institute for Family-Centered Care, Bethesda, Maryland.

By working together, we can ensure that your every experience with us is a good one.

To experience the difference the Covenant philosophy can make in your health care, use our online tools to find a physician.