Nursing - Center of Excellence Video

Nursing philosophy at Covenant Health System endorses a family-centered approach to care.  Nursing throughout the organization has focused on strategies to improve satisfaction for two primary customers, the patient/family and physician.

Using the standards of the Pride Program, nursing units have continued with monthly meetings designed to discuss patient and family complaints, as well as compliments.  Striving for improvement in patient satisfaction, nursing leaders review Avatar scores routinely for trends and opportunities to provide and improve experiences for both the patient and their family members.