Joint Commission Notice
The Joint Commission uses information from a variety of sources to strengthen
its oversight activities and improve the quality and safety of care in
the nearly 15,000 health care organizations it accredits and certifies.
Their Office of Quality Monitoring would like to know of any complaints
regarding the quality of care at a Joint Commission-accredited health
care organization. The Joint Commission encourages you to first bring
your complaint to the attention of the health care organization leaders.
How to Report a Complaint to the Joint Commission
Complaints can be submitted online or sent by mail, fax, or e-mail. When
sub¬mitting the complaint, summarize the issues in one to two pages
and include the name, street address and state of the health care organization.
You may provide your name and contact information or submit your complaint
anonymously. Providing your contact information does enable The Joint
Commission to inform you about the actions taken in response to your complaint
and also to contact you should additional information be needed. It is
The Joint Commission’s policy to treat your name as confidential
information and not to disclose it to any other panel. However, it may
be necessary to share the complaint with the subject organization in the
course of the complaint investigation. Also, The Joint Commission policy
forbids accredited organizations from taking retaliatory actions against
employees for having reported quality of care concerns to them.
Online
www.jointcommission.org/GeneralPublic/Complaint
Email
patientsafetyreport@jointcommission.org
Phone
Office of Quality Monitoring
(800) 994-6610
Fax
Office of Quality Monitoring
(630) 792-5636
Mail
Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181