Virtual Visits

In these uncertain times, we’re making it easy and safe to talk to your primary or specialty health care provider from your home using Zoom technology on your smart phone, tablet or computer. If you prefer or need to talk to your provider by phone, this is an option as well.

• A virtual visit allows you and your provider to connect via your electronic device or phone without going to a clinic for an appointment.
• During your consultation, your provider can talk to you about your health concerns, work on a care plan, and if needed, provide a prescription order while you remain safe in your home.
• A virtual visit is the same cost as your standard co-pay visit.

How to Schedule

Call your primary or specialty health care provider to schedule a virtual visit.

On the day of your virtual visit, a caregiver from your doctor’s office will call you 15-20 minutes before your appointment to provide a Zoom meeting ID that will be required to join the meeting.

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Before your visit

What you’ll need before your virtual visit:

• A stable internet connection.
• Your mobile device camera and microphone/speakers. (The camera is built-in. You can either use the built-in microphone and speakers, or plug in your earbuds or headphones.)
• If you use a desktop computer or laptop (Windows or Mac), you’ll need a built-in camera and microphone/speakers. You can also use an external camera plugin, and headphones.
• You will need to download the free Zoom app onto your device of choice.
  • Apple App Store
  • Google Play

Pro tip: We suggest you test the technology the day before your visit.

At the Time of Visit

A caregiver from your doctor’s office will call you 15-20 minutes before your appointment to provide a Zoom meeting ID that will be required to join the meeting.

Joining via Windows PC or Mac computer:

• Go to Zoom.us
• Click “Join a Meeting” at the top right of the navigation
• Enter the Zoom meeting ID and select “join”

Joining via phone or tablet

• Open the Zoom Cloud Meetings app
• Select “Join”, enter the Zoom meeting ID and select “join”

A note about security: Covenant has a dedicated, secure portal for patient visits through Zoom. Enhanced security measures include encryption, meeting IDs and visit “verification” to ensure your virtual visit is private and secure. Providers are assigned unique passwords and waiting rooms. This ensures that only your provider and you will be admitted to your visit. Our Information Security team regularly monitors Zoom for any security concerns that might arise.

Call 9‑1‑1 if you have a life‐threatening emergency.