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The Women's Care Center at Covenant Children's Hospital

FREQUENTLY ASKED QUESTIONS

Where and when should I pre-register?

Please plan on pre-registering for your delivery early in your pregnancy, no later than six months. Pre-registering either for a natural birth or scheduled procedure makes the admissions process faster, so we can help you spend more time concentrating on what matters most - welcoming the newest addition to your family. For your convenience you may complete your pre-registration in the privacy of your home.

Option 1

Pre-Register Online by Going to the Pre-Registration Tab on the left hand menu

Option 2

Patients may also pre-register via phone @ (806) 725-2702 and press 2. If there is no answer, please leave a message and an admitting staff member will contact you.

When do I need to choose an obstetrician and begin prenatal care?

Once you find out you are pregnant, the first step is to find an obstetrician. Good prenatal care is very important to assure that you are your baby are healthy through pregnancy, delivery and beyond. When you find out you are pregnant, you are welcome to go ahead and call an obstetrician to schedule your first appointment. Often time, they may schedule for a couple of weeks down the road to ensure that your first visit is worthwhile. If you do not yet have an OB/GYN, please contact the Covenant Physician Finder Line at (806) 725-6421 for physician referral assistance.

Covenant Prenatal Care Center

The Prenatal Care Center provides comprehensive prenatal care under certified family Nurse Practitioner. She works with the premier obstetricians of Covenant Medical Group to provide the best personalized care for you and your baby, with decreased wait times. The Clinic is conveniently located in Suite 303 in the Medical Office Building next to Covenant Women’s and Children’s Hospital. The Prenatal Care Center accepts most commercial insurance plans, Texas Medicaid, and self-funded patients. Call (806)725-7625 for more information.

Do I need to choose a pediatrician before my baby is delivered?

Yes. This is very important. Choose a pediatrician from your insurance that has privileges at Covenant Hospital. Please contact the Covenant Physician Finder Line at (806) 725-6421 for physician referral assistance

Who do we call before coming to the hospital?

We will have a doctor here 24 hours a day for any complications or labor assessment or you may call your physician.

How long will I be in the labor room?

You will be in the labor room for your delivery and at least 2 hours after birth. You will then be moved to a mother/baby room.

Is there an anesthesiologist in Labor and Delivery around the clock?

Yes. A Board-Certified anesthesiologist is available 24 hours/7 days per week.

Will I have a private room?

Every mom and baby will have their own private room for Laboring, Delivering and Postpartum Care.

How long do I stay in the hospital after the baby is born?

Typical stay for a vaginal delivery is two nights; a cesarean delivery is three nights. Your doctor will discuss this with you. Please plan ahead and arrange transportation for the day of discharge. You will need a properly installed car seat for your baby’s safe ride home.

Where do we park when we get to the hospital?

When you arrive for your delivery, parking is available in front of the main hospital entrance. The main entrance with the circular drive will direct you to a set of elevators that will take you to the 4th Floor, where our Labor & Delivery and Mother/Baby Unit are located.

If you are in labor or scheduled for an induction: Check in at the Labor & Delivery Unit (North Nurses Station)

If you are a scheduled C-Section: Check in at the Mother/Baby Unit (South Nurses Station)

Parking is free of charge.

If assistance is needed, please feel free to park in the circular driveway at the entrance of the hospital and ask for a wheelchair and transportation to the Labor & Delivery Unit.

Where can my family and visitors park?

Parking is available in front of the main hospital entrance. The main entrance with the circular drive will direct you to a set of elevators that will take you to the 4 th Floor, where our Labor & Delivery and Mother/Baby Unit are located

When visiting hours and what are is the visiting policy?

Covenant Hospital provides a family-centered friendly approach to care. We recognize how important it is to you to share your excitement and your newborn to family and friends. Our staff is committed to helping you build memories and protecting the health and safety of all of our babies.

During labor, two support people may be present at a time and other visitors may wait in the Family Waiting Room.

At Delivery, if desired, a second support person can be present. As always, nursing will support mother’s request for no visitors if she desires.

During a Cesarean Delivery and immediate recovery room, one support person will be welcomed to be with mom.

On the Mother-Baby Unit, grandparents, siblings and other family and friends are welcome. We encourage you to limit your visitors until you are home to allow for your rest, healing and time to get to know your baby.

We recommend a maximum of 4 visitors at a time.

Visiting hours are encouraged between 8 a.m. and 9 p.m.

Rest and Rejuvenation Time

We provide a Rest and Rejuvenation time every day from 1 p.m. to 3 p.m.

Our nursing staff is committed to providing you the rest and recovery you need in the hospital, which helps provide a healing and restful experience. Every day from 1 p.m. to 3 p.m., we provide you and your newborn and support person quiet time to rest. Unless there is a medical need or a special visitor request from mom, visitors will be asked to wait in the family waiting room during this precious family rest time.

What if I do not want visitors so I can rest or spend time with my baby?

You can notify your nurse and a sign will be placed on your door. During your stay in Covenant Hospital, your nurse is happy to help you with protecting you and your baby’s opportunities for rest and bonding.

A nurse is always willing to help you with asking family to return at a later time to allow for you and your baby to rest. You or your support person are welcome to ask for help in clearing the room of visitors at any time, and our nurses will politely take care of that without hurting any feelings.

Can my support person spend the night?

Yes, we encourage your support person to spend the night. We have a comfortable sofa sleeper bed in all of our private rooms.

If there is an emergency with the baby, where will they take him/her?

The Level IIIC Neonatal ICU is on the 3rd Floor of the Women’s and Children’s Hospital. The neonatologist and specialized staff can come to the fourth floor for a delivery or to see a baby if necessary. If needed, the baby can spend time in the NICU for extra care.

What security measures are in place?

Your safety is our top priority. We have installed the following features throughout the Maternity Center:

  • Alarmed exits
  • Badge access to units
  • Video surveillance
  • Electronic band system
  • Specialized staff name badges
  • Specialized and recognizable scrub wear for identifying safe nurses to entrust you baby to.
  • Parent Password System
  • Parents as Partners program

When are meals served?

Patient meals are provided for breakfast, lunch and dinner. A host will come by and take your order.

  • Breakfast: 8:00 a.m.-8:30 a.m.
  • Lunch: 11:30a.m.-12:00 p.m.
  • Dinner: 5:00 p.m.-5:30 p.m.

If you require a snack, please ask your nurse for a diet consult so a dietician can talk to you and order the proper snack between meals.

Can I make special nutritional requests?

When you are admitted to the hospital, please identify any dietary needs during your stay. You may also be assigned a hospital dietitian who will design an appropriate menu to assist with your recovery.

Where is the cafeteria?

The Garden Café is located on the Ground floor (elevator button “G”) and is open:

Monday thru Friday; 7 a.m. - 11 p.m.

Saturday & Sunday; 7 a.m. - 8 p.m.

The hot line hours are:

Breakfast 7 a.m. - 10 a.m.

Lunch 11a.m. - 2 p.m.

Dinner 5 p.m. - 7 p.m.

We have grab n go items throughout the day.

Heavenly Brew Coffee Shop is located on the ground floor.

Hours of operation: Monday thru Friday 7 a.m. - 2 p.m.

Who do I talk to if I have a concern?

Please contact your nurse or charge nurse to address any concerns you may have. If you still feel that your concerns have not been addressed, you may contact the Labor & Delivery Nurse Manager at ext. 56275 or the Mother/Baby or Antepartum Nurse Manager at ext. 56398, or the Guest Services Department at ext. 56075.

What should I do with money and valuables?

If you bring valuables, please send them home with someone or lock them in the trunk of your car. The hospital does not accept responsibility for personal items retained by patients.

Is WIFI available at the hospital?

Yes, it is a free service. We have WIFI available in the hospital that you can access through your personal phone or laptop. We also have internet available in the Family Resource Room on the 3rd Floor of the Women’s and Children’s Hospital, which is available for you for any patient or patient family member.

What if I would like spiritual care?

For Spiritual Care Assistance, please let your nurse know, and they will be happy to contact them for you.

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