We’re upgrading our electronic health records March 5, 2022
Thanks for your patience during this transition. We are upgrading our systems
to better serve you. While we adjust to our new system, you may experience
- Limited availability of appointments
- Your appointment may take longer
- You may need to sign documents again
While there may be some temporary inconvenience during the transition,
we’re excited about the improvements and benefits you’ll enjoy,
and we think you will be too.
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Introducing MyChart, your new patient portal
MyChart makes it easy to get care and manage your health including checking
in for you next appointment.
Sign up now
More benefits coming March 5, 2022
At any time, on any device you can:
- Message your care team
- Schedule appointments
- View test results
- Renew prescriptions
- Pay bills
Access your health info and get care, wherever you are.
Make Providence’s app your personalized connection to your health.
Schedule appointments, conduct video visits, message your doctor, view
your health record, and more. The Providence app enables you to connect
to your MyChart account. The app also provides access to other services
and relevant information even without a MyChart account.
Get the App
Covenant Health and Grace Clinic have proudly served West Texas and eastern
New Mexico for more than 100 years. As members of the Providence family,
a non-profit health care system serving communities throughout the western
U.S., we are committed to enhancing the health of the people of the South Plains.
FREQUENTLY ASKED QUESTIONS
I am a Grace Clinic patient with an existing MyChart account. Do I have
to sign up again?
Good news, since you’ve already signed for MyChart with Grace, you
can continue to use your existing MyChart account to access your Covenant
Health information too.
When can I start using all of the features online or in the app?
You can check in online for your next appointment up to four days before
your visit. Other features will become available on March 5, 2022 including:
appointment scheduling, messaging, test and lab results, prescription
information, billing, and more.
What information will be available online or in the app?
Most of your medical history with Covenant Health will transfer to MyChart.
Please note some information may not be fully available in your account
until the end of the year.
Why are you making these changes?
These upgrades are part of our commitment to better serve you. Our new
system will make it easier to access your medical records and get care
when you need it.
Can I check in online before my appointment?
You’ll be able to use our new online check-in up to four days prior
to your appointment, when convenient for you. To get check-in reminders,
sign up for MyChart to review your
profile and contact info.
What else does this mean for me?
Your appointment may take longer while we adjust to our new system, and
you may need to sign documents again.
How will this affect my care?
You’ll continue to get world-class care at all our locations. This
upgrade means your records will be in one place for all Covenant Health
and Grace providers to view.
Where do I pay my bill?
You’ll be able to view and pay bills for care received on or after
March 5, 2022 online in MyChart or in the Providence app. To pay bills
for care received prior to March 5, 2022, please follow the instructions
on your bill.